A few fresh answers.
From your first collection to your latest reward, here's what you need to know.
How do I book a collection?
Use Book a collection on our website or start a WhatsApp conversation. Tell us what needs cleaning, share your address and choose an available two-hour collection window. Your booking is only confirmed when you receive confirmation.
Do I need to count every item?
For wash & fold, an estimated bag size is enough to get started. We weigh your laundry after collection. Dry cleaning and pressing are charged by item. Any unexpected treatment or price change needs your approval.
Where do you collect?
We collect within our local 3 km straight-line collection radius. Check your full postcode before choosing services. This crosses borough boundaries; we confirm your full address and collection date before booking.
When will my laundry come back?
Everyday laundry and pressing are planned for 24–48 hours; dry cleaning usually 48 hours and filled bedding 48–72 hours. We confirm your actual return window when booking. Specialist work is quoted separately.
Is collection included?
Your final quote includes all collection, return and minimum charges. Review and accept that quote before your booking is confirmed.
Can I book for a business?
Yes. Hotels, short-let operators, salons, gyms and restaurants have a separate WhatsApp journey. We discuss your linen, volume and schedule before agreeing your account pricing.
How do I use my credit?
Sign in to My account and open your quote. Enter the amount of credit you want to use, in pounds and pennies. The remaining cash amount is shown before you accept.
When do I get my points?
After your order is completed and the payment is independently reconciled. You earn on the amount actually paid, not the part funded by credit.
Where is my sign-in code?
Check your inbox and spam folder. Use the latest code in the same browser where you requested it. Codes expire after ten minutes. Wait at least a minute before requesting another.
How do I report a problem?
Contact hello@laundryround.co.uk or message HUMAN on WhatsApp with your order reference. Tell us what happened so the team can review it.
Can I use the app offline?
You can open the offline information page, but live prices, account information, orders and credit need an internet connection.